Tel: 0191 487 7319; 0191 488 3092(Whickham)
Here at the Sheriff's Highway Veterinary Group we aim to provide the best possible care for your pet. We of course also recognise that there are often financial constraints which need to be taken into account when deciding on a course of investigation and treatment. Our priority is to treat your pet as well as we possibly can, and so we will often discuss the finances when an ill animal is presented to be certain that a course of action is suitable.
As a guide:
1. A full consultation fee of £33.98 will apply to a ten minute appointment (consultation) with a vet, including a thorough health check. Follow-up consultations are usually charged at a reduced rate.
2. We have a set fee for vaccinations and neutering. Currently a dog booster is £38.50 and a cat booster (including vaccination against feline leukaemia) is £38.50. Please phone for other prices and for a list of typical prices for routine procedures.
3. If your pet is ill and requires diagnostic, surgical or medical interventions then we will provide you with a printed estimate at your request and discuss potential cost prior to beginning any work so you can make an informed choice for your pet.
4. Our fees are the same whether your pet is insured or not.
Methods of Payment
Our policy is that payment should be made at the time of treatment- unfortunately we do not operate a credit system or routinely send accounts.
We are of course delighted to accept cash, and will also accept cheques with a valid Cheque Guarantee card. We also accept most credit and debit cards (but not American Express and Solo). Interest - free finance may also be available (subject to status) on sums over £320 in the form of six equal monthly payments. Please ask for written details.
Clients with an outstanding balance on their account will routinely be sent a reminder the day after their visit to the practice, and then further statements will routinely be sent in the middle and end of each calendar month.
If you have made a recent payment this may not be reflected in your current statement. Please feel free to call us if you think your statement is incorrect.
Value for Money
Costs reflect service. At Sheriffs Highway Veterinary Hospital we make no excuse if some of our prices are higher than other vets. Cheap does not necessarily mean value and we aim to provide the best possible value for money. Our clients expect care, facilities and a level of professional services that are above average. As a result of this some of our prices are also above average.
Don't forget that we all have pets too so we know what your pet means to you - the same as ours mean to us!
At Sheriffs Highway Veterinary Hospital, caring for your pet isn't our job - it's our life. So trust us to make your pet's life long, happy and healthy.